The recipient will be held responsible for international shipments, which may be subjected to import duties and taxes. Please be advised that these charges are levied by the destination country and we DO NOT have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and WILL NOT be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

*In the case that the recipient refuses to receive the parcel, the order WILL NOT be re-shipped.
*Relevant expenses(returning shipping, customs, etc.) can be deducted from the refund.

Any products with damages or missing parts(box, package, all the tags, etc.) WILL NOT be eligible for return. Defective products must also include all of the above (box, package, all the tags, etc.) Any products damaged during the process of exchange will not be accepted. Please repackage the product exactly the way it came, in order to avoid any damage during delivery. Be advised that returns are accepted ONLY on orders purchased through the Reprod. official website. You must follow the instructions above and be approved of your request by Reprod. Returns shipped to us without any prior notice are NOT accepted.


Returns

Returns are ONLY accepted within 7 days of receipt. You MUST send an email form BEFORE you dispatch the product. ONLY confirmed products are eligible for return. Please send us an email form with the information down below.
* Round way shipping fee & relevant import fees will be deducted from your refund for change of mind returns.

Email: welcome@reprodlife.com

1. Name of Order:
2. Order number:
3. Delivery Address:
4. Phone Number:
5. Date of Order:
6. Date of Receipt:
7. Name of Product & Quantity:
8. Reason for return:
9. Images of Product:

*Once the product has been dispatched, please send us the tracking number via email. Upon arrival, the product will be inspected for refund.

*Precautions before dispatching products:
Any products with damages or missing parts(box, package, all the tags, etc.). WILL NOT be eligible for return. Defective products must also include all of the above(box, package, all the tags, etc.). Any products damaged during the process of exchange will not be accepted. Please repackage the product exactly the way it came, in order to avoid any damage during delivery. Be advised that returns are accepted ONLY on orders purchased through the Reprod. official website. You must follow the instructions above and be approved of your request by Reprod. Returns shipped to us without any prior notice are NOT accepted.


Exchanges

ONLY originally damaged or defective items are eligible for exchange within 7 days of receipt. Damaged or defective items MUST be in the unused original condition. Shipping fee can be covered ONLY on originally damaged or defective items.

Please contact customer service with form down below BEFORE YOU DISPATCH THE PRODUCT. Confirmation will be sent afterwards. Any exchanges without an email request WILL NOT be accepted. * Instructions on shipping for returns will be notified.

Email: welcome@reprodlife.com

*Once the product has been dispatched, please send us the tracking number via email. Upon arrival, the product will be inspected for replacement with a new product.

1. Name of Order:
2. Order number:
3. Delivery Address:
4. Phone Number:
5. Date of Order:
6. Date of Receipt:
7. Name of Originally Delivered Product & Quantity :
8. Name of Newly Exchange Needed Product & Quantity : (It MUST be same product with originally delivered product, because only damaged or defective items are eligible for exchange as above explanation.)
9. Reason for Exchange:
10. Images of Product:

Exchanges for any reason other than damages or defects are NOT accepted. In these cases, you must return the item and re-order. Return forms MUST be completed via email within 7 days of receipt BEFORE you dispatch the product. Return shipping fee is NOT covered. Please send us an email form with the information down below.